|
Q and A Q. How does the system work? A. It is a simple two-step process. You first coat the finger by rolling it on the finger pad and then onto the card in the appropriate square. Thereafter, the card is placed in the development chamber, print side down on the pale yellow developer sheet, and the "start" button is depressed. Q. How much time does the development cycle take? A. On average, less than 45 seconds. Q. Do I have to wait for the light to go off before I start printing the next person? A. No. No time need be wasted as you can begin printing the next individual as soon as the first card is placed in the unit for development. Q. After the fingerprint card is rolled, how long can I delay before the card must be developed in the development chamber? A. We recommend that the card be developed immediately. Q. How do I know when to replace the finger pad? A. When the image of the rolled finger is very pale and the ridge lines are broken or uneven. Q. How do I know when to replace the developer sheet? A. When the card is removed from the development chamber and underdeveloped prints have retained some of their original color. Q. Can I use any fingerprint card? A. Yes, the Digit-10 and IdentaPrint units will develop permanent black prints on any paper. Q. Can I correct a smudged or smeared print or do I have to redo the whole card? A. Yes. You can correct an unacceptable print through the use of ReTabs, an approved, pressure sensitive corrective label from Identicator. Q. Can I improve image quality with people who have dry skin? A. Yes-by using a Pre-Print towelette. It will help prepare fingers whether wet or dry, to develop clearer prints. Q. How about people with excessive moisture on their fingers? A. It is always a good idea to have an individual wash and dry his/her hands thoroughly before printing. Then use a Pre-Print towelette. If excessive moisture persists, wipe each finger with a towel just prior to rolling the finger on the coating pad. Q. Does the finger coating pad need any maintenance? A. You may use a lint-free towel and gently blot the pad surface, to remove any dust or foreign objects that may have accumulated. Q. Does the unit need any maintenance? A. No, you merely need to replace the pad and developer insert when exhausted. Q. Is there any warranty? A. Yes-for 90 days. However, a special extended warranty is available for an additional five years at a cost of $140.00 Q. Are the prints acceptable to the FBI? A. Yes. In fact, the FBI and many state agencies are using our inkless, plain paper systems. Q. Is the material toxic? A. No. Q. How does the Digit-10 work with the AFIS systems? A. Digit 10 and IdentaPrint units develop fingerprints that are compatible with all AFIS systems. Q. Are Identicator's fingerprint cards acceptable? A. Yes. The difference between the Identicator cards (LE-40) and government- supplied cards is merely the quality of the paper. The cards are not chemically treated. Q. How does the Digit-10 image quality compare with an ink impression? A. Customers using Digit-10 and IdentaPrint units report a significant reduction in their reject rate when switching from ink to Identicator inkless systems. Q. How long does it take to receive supplies? A. Normally, orders are processed within two weeks. In an emergency, supplies may be shipped much sooner. UPS Red and Blue Label services are available. Q. Who else is using the system? A. Over 15,000 people, included are financial institutions, defense contractors, law enforcement agencies - including the FBI and many government agencies. Q. Can Acetone be used to help clean LE 10 or PI 30 pads along with a scotch pad instead of 100% Alcohol? A: Yes, however PI-30 pads are never cleaned like the LE-110 pads. There is no need to because of the PI-30's composition. I already mentioned to Joe Salinger last month that acetone is OK with LE-110. Any polar solvent with a high evaporation rate that CONTAINS NO WATER is acceptable. Examples would be MEK, methanol, ethanol, et al. Chloroform is fine and though their evaporation rate is a little slower, so are esters such as ethyl acetate and glycol ethers such as 2-ethoxy ethanol.
Identicator, Inc. |