Questions and Answers

Q. What is TOUCH SIGNATURE?

A. It is a quick, convenient method of assuring a customer's identity-particularly for the purpose of check cashing and new account opening.

Q. What are the benefits of TOUCH SIGNATURE?

A. The most important benefits are:

1. It increases the quality of customer service by reducing the chance that a dishonest person can use your customer's good name and account illegally;
2. It reduces bank losses from fraud;
3. It simplifies the work of both tellers and platform personnel.

Q. How does it work?

A. In one quick, clean operation the customer touches the TOUCH SIGNATURE pad, then the check.

Q. How does this deter fraud?

A. It discourages dishonest persons from completing a transaction because they don't wish to leave their true identity (fingerprint) when using a false or stolen ID.

Q. How effective is it?

A. The TOUCH SIGNATURE has reduced fraud loss wherever it has been used.

Q. What happens to the document which bears the TOUCH SIGNATURE endorsement?

A. Nothing, unless the document is believed to be a fraud. Then it may be turned over to the proper authorities. Normally, the document will follow routine processing procedure, e.g., in the case of a check it will be returned to the customer.

Q. Will the TOUCH SIGNATURE endorsement be given to anyone else?

A. No! It is not filed with or sent to any government agency.

Q. Can a criminal be caught as a result of TOUCH SIGNATURE?

A. Absolutely! The TOUCH SIGNATURE is evidence which can be used for conviction. The basic purpose of TOUCH SIGNATURE, however, is to increase customer service and to deter fraud.

Q. How do customers usually react when asked for a TOUCH SIGNATURE endorsement?

A. Positively! They understand that fraud and bad checks are major problems affecting them through higher prices for goods and services.