December 5, 2000

Dear Valued Customers:

In our efforts to better serve our customers, we constantly evaluate the performance of our products in real- life situations. We then make adjustments to either our products or our use instructions accordingly. Recently, it has come to our attention that some users, especially those experienced with tube ink, are rolling the fingers too fast across the application pad. The resulting prints are too light for classification. A longer contact time with the pad, not more pressure on the pad, will alleviate this problem. By slowing the roll, while maintaining a moderate pressure on the pad, more solution will be applied to the fingertip, thus producing a darker, but still clear, image.

Also important to remember: The FBI does not accept red fingerprint images. Undeveloped prints will be returned to you. If your prints are not completely black after a development cycle, change the yellow developer sheet and run the card through another development cycle.

Sincerely,

Customer Service
Identicator, Inc.